Conversation téléphonique

Publié le 26 nov. 2011 il y a 12A par Anonyme - Fin › 2 déc. 2011 dans 12A
5

Sujet du devoir

student A: dissatisfied constomer complaining to a firme Student B: the person representing the firm traying to offer an acceptable solution.

Où j'en suis dans mon devoir

A-Hello, i would like to speak to the sales Manager.
B- Good mornig, who's calling please? Can i have your name please?
A- I'm the owner of the store....some of your goods don't caught my attention, especially the..
B-



1 commentaire pour ce devoir


Anonyme
Posté le 29 nov. 2011
A. Spart part inc hello!
B; Hello, I am Mr. Smith and I would like to talk to the after sales manager please
A Ok One moment, I am putting through to Mr. Danwell, our after sales manager, hold on please
B. Okay thanks
C. Danwell speaking! May I help you
A. I am Mr. Smith and I have recently bought spare parts for my car and I am sorry to inform you that I am not satisfied with your products. They are of bad quality and broke my car
B. I am sorry to hear this Mr. Smith. Can you please tell me exactly what was going wrong with our spare parts.
A. Well I bought the spare parts referenced 12525125 and I tried to fix them on my engine. After fixing them, I tried to start the engine but it never worked. My car is broken down!
C- Well, as you know, the satisfaction of our customers is on of our top priorities and we will do anything possible to sort this problem out. I am going to send you a technician to check what is wrong and to do the necessary repair.
A. Well, fine... but I have been renting a car for two days and I demand some compensation.
C. I understand this very well. Let me offer you a refund of USD150. This will cover your car rental costs and will show you that our company value our customers.
A. Ok I accept the deal. When is the technician available?
C. Within two hours, he will come and try to fix the problem. Is it alright with you?
A. That works fine. Here is my mobile 1 631 254 2540.
C. I am glad we have sorted out the problem. If you need any further assistance in this respect, do not hesitate to call me. My extension is 687.
A. I will if I need. Thanks for your cooperation. Goodbye
C. Good Bye Mr. Smith

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